Shipping policy

At DiamondArtStore, we are committed to making your diamond painting experience simple and enjoyable from the moment you place your order to the moment it arrives at your door. Please review the following shipping information to learn more about our processing times, delivery estimates, tracking, and international shipping.

Order Processing Time

We know you’re excited to start your next diamond painting project! All orders are processed within 1–3 business days, Monday through Friday, excluding holidays.

Once your order has been packaged and handed over to our logistics partner, you will receive a shipping confirmation email with your tracking number.

During peak periods, including major sales, holidays, and new product launches, processing may take slightly longer.

Shipping Rates

We offer free worldwide shipping on all orders over $49 USD.

For orders under $49 USD, a $8 shipping fee will apply at checkout. The applicable shipping cost will be clearly displayed before you complete your purchase.

We are committed to transparent pricing, with no hidden shipping fees.

Delivery Time

Delivery times vary depending on your destination. The following are estimated shipping times after your order has been processed:

  • USA / Canada / Europe: 7–15 business days
  • Australia / New Zealand: 10–20 business days
  • Other Worldwide Destinations: 15–30 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier, customs processing, weather conditions, holidays, and other unforeseen circumstances.

During peak shipping periods, carriers may experience additional delays.

International Shipping

Yes! We offer worldwide shipping to more than 200 countries and regions.

Whether you are located in North America, Europe, Asia, Australia, New Zealand, South America, or elsewhere around the world, we work with international logistics partners to deliver your diamond painting kits directly to your doorstep.

Customs Duties & Import Taxes

In most cases, customers do not need to pay additional customs duties. We work with strategically located logistics centers and international shipping partners to help minimize customs clearance delays.

However, depending on the customs regulations of your country or region, your order may be subject to import duties, VAT, or other local taxes and fees.

These charges vary by country and are determined by local customs authorities. Any applicable customs duties, taxes, or fees are the responsibility of the customer.

For more information, please contact your local customs office or postal service.

Tracking Your Order

Once your order has shipped, we will send a tracking number via email.

You can use the tracking link provided in your shipping confirmation email to check the latest status and location of your package. If available, you can also enter your tracking number on our Track My Order page.

Please note that tracking information is provided by the shipping carrier and may not update immediately after shipment. It is normal for tracking updates to take some time, particularly while a package is moving between international logistics facilities.

Shipping Delays

Although we work hard to process and dispatch orders promptly, delivery delays can occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Public holidays and peak shopping periods
  • High carrier volumes
  • Transportation or logistics disruptions
  • Customs clearance
  • Local delivery issues

Estimated delivery times are provided as a guide and are not guaranteed.

Lost, Damaged, or Delayed Packages

Your satisfaction is our top priority, and we take great care when packaging every order.

If your package is lost, damaged, significantly delayed, or marked as delivered but you have not received it, please contact our customer service team within 30 days of the shipping date.

Depending on the circumstances, we will work with you to resolve the issue by resending your order or issuing a refund, with no additional explanation required.

For damaged packages, please provide clear photos of the damaged packaging and products whenever possible so that we can process your request more efficiently.

If your tracking information shows that the package has been delivered but you cannot locate it, we recommend checking around your property and with household members or neighbors before contacting us.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, delivery may be delayed or the package may be returned to the sender. Additional shipping costs may apply if the order needs to be reshipped.

Please carefully review your shipping address before completing your purchase.

Delivery Responsibility

Once your order has been handed over to the shipping carrier, delivery is managed by the carrier and its local logistics partners.

If tracking shows that your package has been delivered but you have not received it, please contact us within 30 days of the shipping date. We will do our best to assist you and determine the appropriate resolution.

At DiamondArtStore, we are committed to providing reliable worldwide shipping and responsive customer support, so you can focus on what matters most—enjoying your diamond painting journey.